FIRST-GRADE PECB ISO-IEC-20000-FOUNDATION EXAM PASSING SCORE | TRY FREE DEMO BEFORE PURCHASE

First-grade PECB ISO-IEC-20000-Foundation Exam Passing Score | Try Free Demo before Purchase

First-grade PECB ISO-IEC-20000-Foundation Exam Passing Score | Try Free Demo before Purchase

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PECB ISO-IEC-20000-Foundation Exam Syllabus Topics:

TopicDetails
Topic 1
  • ISO
  • IEC 20000-1 Requirements for an SMS: This domain delves into the specific requirements of ISO
  • IEC 20000-1 for establishing, implementing, maintaining, and continually improving an SMS. It includes defining roles and responsibilities, risk management, process integration, and performance measurement.
Topic 2
  • This domain explains the foundational ideas and principles behind service management and the purpose of a Service Management System (SMS) as described in ISO
  • IEC 20000-1. It covers the importance of structuring services to meet both business needs and customer expectations, ensuring quality and continual improvement.
Topic 3
  • Fundamental Concepts and Principles of Service Management and the SMS Based on ISO
  • IEC 20000-1:

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ISO-IEC-20000-Foundation Latest Study Questions | ISO-IEC-20000-Foundation Pdf Pass Leader

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PECB ISO/IEC 20000 Foundation Exam Sample Questions (Q40-Q45):

NEW QUESTION # 40
What is the relationship between ISO/IEC 20000-1, ISO 9001 and ISO/IEC 27001?

  • A. Demonstration of conformance for ISO/IEC 20000-1 Information security management requires that ISO/IEC 27001 processes are used
  • B. Certification of ISO 9001 and ISO/IEC 27001 Is a pre-requisite to applying for ISO/IEC 20000-1 certification
  • C. The management systems of all three may be integrated
  • D. Organizations can only be certified to one of them at a time

Answer: C


NEW QUESTION # 41
Identify the missing words in the following sentence.The definition of service request is "a request for information, advice, [ ??? ] or a pre-approved change".

  • A. proposal for a new service
  • B. update to a configuration item
  • C. access to a service
  • D. change of scope

Answer: C


NEW QUESTION # 42
Which statement about the use of technology and tools to achieve and maintain certification is correct?

  • A. The use of technology is mandatory
  • B. The data reported from the tools can be used to provide evidence for audits
  • C. The technology and tools used shall be assessed during the audits
  • D. Any tools used shall be listed on the ISO catalogue of approved tools

Answer: B


NEW QUESTION # 43
What is a responsibility of the organization regarding supplier management as defined in ISO/IEC 20000-1?

  • A. To ensure that subcontracted suppliers meet contractual requirements in all circumstances
  • B. To ensure that contracts with external suppliers are accessed for alignment against SLAs of customers
  • C. To ensure that supplier processes and procedures are defined
  • D. To ensure that a process exists for the procurement of suppliers

Answer: B


NEW QUESTION # 44
What process, other than business relationship management, reviews service performance with the customer?

  • A. Service Reporting
  • B. Service availability management
  • C. Service Level management
  • D. Budgeting and accounting for services

Answer: C


NEW QUESTION # 45
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